Delete your Grapevinee account

What is deleted

At once, for good. It can’t be undone.

• Your account and profile: your name, photo, headline, phone number, and the ways you sign in (password, Google, Apple).
• Everyone on your vine, with their details, your notes, promises, rhythms and history with them.
• Clusters you own. An open cluster you own closes for everyone; its members keep their own vines.
• Messages you sent, including in other people’s conversations.
• Your connections and introductions, your Explore posts and events, and your saves, interest and RSVPs.
• A Pro plan or free Pro trial is cancelled right away. You won’t be charged again.

What we keep, and for how long

• Backups. Deleted data ages out of our encrypted backups within 15 days.
• Other members’ own records. What other members wrote about you on their own vines belongs to them and stays, no longer linked to your account. So do notifications already delivered to them.
• What you agreed to. Only the document, its version, your answer and the time, with your email address replaced by a one-way code. Kept for as long as we may need to show what was agreed, for example to answer a legal claim.
• Logs. Security logs for about 30 days. The staff access log, and the log of security events on your account, for 2 years.
• Analytics. Events for up to 12 months and recordings for up to 30 days. Deleting your account stops new analytics, and you can ask us to delete what was already sent.
• Legal holds. Longer only where the law requires it or a legal claim needs it, and then only the data concerned.

From our Privacy Policy, section 8.

Before you delete

• Want a copy? Sign in and download everything from Settings, Data & security first. Once deleted, it’s gone.
• Paying for Pro through the App Store or Google Play? Deleting your account doesn’t cancel that: cancel it in your store’s subscription settings.
• Signed in? You can also delete your account from Settings, Data & security, or in the app.